The following document includes our Sales Policy, Return Policy, Privacy Policy and any pertinent Legal Notices.

 

Solar Home Inc. welcomes orders shipping to addresses in the U.S., possessions and territories of the United States, as well as orders shipping to APO and FPO addresses. Orders shipped outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by wire transfer.

 

Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Solar Home Inc. makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

 

 

Limited Warranty


Unless otherwise noted, all of the alternative energy products sold on our web site are brand new and include factory limited warranties varying from 90 days to a period of 25 years. Please ask your sales representative for the respective warranty information. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting said type of components to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. We reserve the right to repair or replace the defective product under warranty. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements. We do not warrant that that any product that you have purchased from Solar Home, Inc. will work with your existing product. For example: your charge controller, your A.C. generator, your batteries etc. Solar Home Inc. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

 

Money Back Guarantee


You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Solar Home Inc. in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.

 

 

Returning Defective Products


Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Solar Home Inc. RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Solar Home Inc. reserves the right to charge for shipping, handling and labor if the Product received for repair is non-defective.

 

Title to Products


Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.

 

Limitation of Liability


Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. If any product or service that is offered by this website is found to be defective, Solar Home, Inc. nor its officers shall not be responsible for reimbursement of any cost related to servicing, repair, correction or replacement. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 

Customer Remedy

Solar Home, Inc.'s entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to thirty days.  All remedies are limited to the United States. Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.

 

Technical Support
 

Solar Home, Inc. offers free technical support on the products that we sell. Technical support is limited to the following: Product operation, product trouble shooting, and limited product installation advice. For safety reasons, Solar Home, Inc. shall not offer installation advise to any person other than an experienced electrician who is licensed to perform electrical work within the state that the product installation is to take place, when said installation involves dealing with voltage levels and or current levels that may be harmful or lethal if not properly or safely installed. Solar Home, Inc. hereby recommends that all electrical connections be performed by a licensed electrician in accordance to NEC guidelines.

 
 

Payment Due


If you have not prepaid for your order then payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice.

 

Pricing


For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Solar Home Inc. is not responsible for manufacturer price changes, which may occur at any time without notice.

 

Shipping Methods


All shipping methods are described as follows:

 

UPS Ground- Delivery 7 to 10 working days from shipping depending on your location.

 

USPS Ground Delivery 7 to 10 working days from shipping depending on your location.

 

Two Day Service- Delivery within 2 days from shipping date.
(The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All charges are for 2 day service, not necessarily 2 day air freight.)

 

Overnight Delivery- Delivery by the next business morning. (Does not include Saturdays)

 

All shipping methods are from the date the order is shipped. The time guidelines do not account for any delays due to stock shortages prior to shipping.

 

Privacy Notice

 

This privacy notice discloses the privacy practices for Solar Home Inc. http://www.solarhome.com/

 

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

 

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

 


Information Collection, Use, and Sharing.


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the shopping cart area of this web site.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Links to other sites

 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Contests and surveys

 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 760-955-3466 or via email at

 

 Customerservice@solarhome.com

 

 

 

Telephone Assistance


If there is a problem with a product that you purchased from Solar Home Inc., you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional charge, at 1-760-955-3466 for telephone assistance between the hours of 9 am to 6 pm PST, Monday through Friday.

 

General


All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Solar Home Inc. Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional.

 

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